Testimonials

Yesterday I learned there are 1.2 million attorneys in the US, which means how competitive this market really is. We, as employees for the firm, should be grateful for each call that we receive because if there were no calls coming into the office it would mean that there would be no need for most of us. Marketing is the second most expensive activity for the firm, so it is imperative that you get the most out of each call and treat clients with the compassion they want and deserve. We want every client to become a client for life and think of us when another person they care about is in need of assistance. Follow the script of intake, which will in turn help our company as a whole. After successfully using it today I have realized the importance of showing empathy to each client and how appreciative they become. Thank you.

– John Shannon, John H. Fisher, P.C.

We never stop marketing ourselves.  It doesn’t matter if we are advertising on TV, the internet, sitting in a hearing office waiting room, on a train, or surrounded by family or friends – there are always clients out there to be had.  Whether it be for SSD, WC, BI, or med mal cases, we are in a unique position to become “heroes” by helping the less fortunate win their cases and providing our clients and their family members with financial and medical benefits – in some instances for life.  Those people we help become a source of future referrals knowing the quality of service their loved ones can expect from us.There is always room for personal and professional improvement. What I noticed upon returning to the office in the afternoon was a noticeable increase the level of quality and care with which we handle phone calls for potential clients and existing clients. The impact from the AM session was immediate. We are not just becoming better professionals by sharpening our communication skills, we are becoming better people. That’s the difference our clients should feel every time they hang up the phone; that we’re not just professionals who are good at their job, we’re good people who listen and acknowledge our clients needs and then ultimately satisfy their needs by winning their case. I would suggest playing back unsatisfactory phone calls on a regular basis to those who are involved, in either a public or in private setting, as it is a very effective method to correct mistakes and ensure they are not repeated. A training session like this was long overdue and I look forward to future sessions.

– Daniel T. Poli, John H. Fisher, P.C.

Teresa Wong at Attorneys McComb and Witten’s office says the part which most impressed her was the suggestion to place a mirror at her desk. She writes…  “I totally agree about the magical effect with the use of the mirror. I will put a mirror at my desk and when I’m being impatient with a troublesome client, I will look at the mirror and see my impatient face, and I will shape up myself immediately.”

– Teresa Wong at Attorneys McComb Witten