Yesterday I learned there are 1.2 million attorneys in the US, which means how competitive this market really is. We, as employees for the firm, should be grateful for each call that we receive because if there were no calls coming into the office it would mean that there would be no need for most of us. Marketing is the second most expensive activity for the firm, so it is imperative that you get the most out of each call and treat clients with the compassion they want and deserve. We want every client to become a client for life and think of us when another person they care about is in need of assistance. Follow the script of intake, which will in turn help our company as a whole. After successfully using it today I have realized the importance of showing empathy to each client and how appreciative they become. Thank you.
– John Shannon, John H. Fisher, P.C.