Pat Misek at the Law Office of Sharon A. Christie says to remember to ask “What prompted your call today” to start relationship building and to repeat back the problem. Don’t ask questions in a rote and mundane manner. Use voice and tone to make client comfortable. She adds… “Chris, many, many thanks for all your encouragement and kind words to me over these past months. The mystery training calls have been so very helpful in guiding me not just how to answer the phone, but getting the client info in the best possible way. Sharon has guided me in developing this position, like you said, by her communicating to me what she wants me to do. I also enjoy the special topics month — very informational and I do review the gold sheets with the highlighted points. I don’t want to become complacent, so these sheets keep me on track. I thank you for all your training and assistance, Chris, and best wishes in the future.”
– Pat Misek at the Law Office of Sharon A. Christie
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