– Attorney John Fisher

In personal injury law, the intake specialist is crucial to my success. But when I was faced with the challenging task of starting my new law practice, I was tempted to take the easy way out by hiring a receptionist who I was reliable and would show up on time, but...

– Attorney Scott Monge

Chris, thank you for a great class today. I especially liked how you focused on gratitude and empathy. I like how you reminded everyone in a straightforward manner that they should view calls with gratitude because the phone ringing in the reason they have a job while...

– Erica Lobo

Erica Lobo at the Law Offices of Bill LaTour says she learned that they need to speak to the prospective clients with “love.” She writes, “It is not what we are saying to them, it is how we are saying it. Here is how I plan to apply it, by making them feel welcomed to...

– Tom Foster

Chris Mullins is great at getting a team together and calling businesses to check on their phone answering, email and contact form responding so that business owners can improve their intake process and increase conversions. “Inspect what you Expect” – this sums up...

– Attorney Ben Glass

I’ve been paying attention to Chris Mullins and recommending her Intake programs for years but it wasn’t until she spoke at our 2013 Great Legal Marketing Summit that I had the opportunity to see her do a live presentation. Chris spoke to a roomful of lawyers, most of...

– Vickie

When answering the phone be grateful; it costs $350 for one prospect; show emotion, the caller has a problem and they need our help; let the client know they made the right choice by calling us; when passing a call to a caseworker give the caseworker any important...