Chris, thank you for a great class today. I especially liked how you focused on gratitude and empathy. I like how you reminded everyone in a straightforward manner that they should view calls with gratitude because the phone ringing in the reason they have a job while at same time talking about importance of being empathic, caring and concerned to callers. Also, great quote about gazelle and lion really ended things on a high note. Appreciate your sharing your high voltage positive bottom line energy with class. You set just the right tone and did great job of reminding folks of need to differentiate!

Thank You!

– Attorney Scott Monge, Accident and Disability Attorneys of Monge & Associates