by Robin | Jun 2, 2014 | Technology
Alex Hambrick Ngage Interview Intake Academy: I’m on the line with Alex Hambrick. He is the vice president of Ngage Legal. He does product development and business development for Ngage. For those of you who aren’t familiar with Ngage, they are a chat service. They...
by Robin | May 20, 2014 | Key Performance Indicators
Chad Dudley Vista Intake Academy: Welcome, everybody, from the Intake Academy. We have a very special guest on the line with us today. Chad Dudley is the managing partner of Dudley DeBosier Injury Lawyers. Dudley DeBosier has offices throughout Louisiana and focuses...
by Robin | May 5, 2014 | Intake Training
Most law firms lose good leads because of untrained staff, lackadaisical phone protocol and an inability to consistently qualify callers over the phone. Your staff needs to be able to properly qualify leads and engage with callers in a meaningful way. They need to...
by Robin | Apr 20, 2014 | Intake Strategy
4 BIG Intake Mistakes Lawyers Make and How To Avoid Them 1. Reaction-based Intake vs Response-based Intake. A reaction is sporadic, emotional and unsystematic. You’re reactive if: 1.) the quality of leads you get is contingent on the quality of your mood that day 2.)...
by Robin | Apr 7, 2014 | Intake Strategy
Intake Academy Interviews 101713 Harlan Interview [0:00:00] Intake Academy: I want to welcome you to this special interview. I have a very special guest with us on the line. He’s a friend of mine and a great business person. His name is Harlan Schillinger from...
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