The Art of Converting Inquires to Cases

The Art of Converting Inquires to Cases

Alex Hambrick Ngage Interview Intake Academy:  I’m on the line with Alex Hambrick. He is the vice president of Ngage Legal. He does product development and business development for Ngage. For those of you who aren’t familiar with Ngage, they are a chat service. They...

Jaded Intake

Most law firms lose good leads because of untrained staff, lackadaisical phone protocol and an inability to consistently qualify callers over the phone. Your staff needs to be able to properly qualify leads and engage with callers in a meaningful way. They need to...

Top 5 Biggest Intake Mistakes Law Firms Make

4 BIG Intake Mistakes Lawyers Make and How To Avoid Them 1. Reaction-based Intake vs Response-based Intake. A reaction is sporadic, emotional and unsystematic. You’re reactive if: 1.) the quality of leads you get is contingent on the quality of your mood that day 2.)...