What I learned…

  1. Slow down. I seem to be fast paced and always in a rush from the moment I open my eyes in the morning until I go to sleep at night. I want to take it down a notch and just slow down, as soon as something is on my desk at work I like to do whatever it is I have to do and move on to the next task. I guess it is ok if I do not get to it that second as long as it is not considered a priority.
  2. Listen. I need to listen to every detail while on the phone with clients — there is always room for improvement.

Also I learned that it is important to repeat information the client gives us back to them to make sure it is accurate.

– Crystal Beaulac, Schwartzapfel Advocates Ltd.