Mandy Lam at Attorneys McComb and Witten’s office learned that she should reschedule immediately if a client calls to cancel any appointment. Offer them A or B time slots. Also ask why if they do not want to reschedule the appointment; be assertive but not aggressive. When talking on the phone with the client, reiterate the problem and solution. She adds… “We should also make reminder phone calls for appointments coming up in a few days to ensure that the client remembers the date, time and location.”
– Mandy Lam at Attorneys McComb Witten
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