The intake training reinforced that we are in the healing business and that relationships with our clients comes first. It is important for us to make our clients feel heard and that we are kind and attentive to them and their needs. Every one of our clients has had a recent traumatic event in their lives that has caused injuries, stress, damage to their vehicle, etc. and it is paramount that they understand we truly care.To accomplish this it is important that we stay in touch with our client to let them know they are important to us. Take the time to explain and address all of their questions and concerns and when speaking with or meeting with them to make sure we are friendly, receptive and understand their needs and priorities. We should also make sure to return all client calls promptly so the client feels valued and not ignored.
– Robert Selg, Schwartzapfel Advocates Ltd.