At the meeting I learned to slow down, listen to your client and sympathize with them. Take control of the conversation. Make the client feel comfortable. Treat them as if they are the only ones that matter. Make them feel important. Be compassionate. Help client relax. Address all the clients’ issues. Welcome the client to our firm. Speak up and be sure of yourself. Make the client feel you are in control and sure of what you say. Thank you for this opportunity.
– Shirley Noboa, Schwartzapfel Advocates Ltd.