“I enjoyed the training session today. I learned 1) to keep the intake call to 2 minutes or less; 2) to find out the contact information from the caller whether we get the appointment set or not; 3) if we are transferring the call to another staff member, to let that person know who is calling and why so they will not waste time repeating questions. I will use these tools daily at work and encourage others to do the same.”

– Shirley Warner of Walker & Billingsley