– Cara Lyon

Cara Lyon at The Christensen Law Firm says that during her phone doctor conference she learned the 7 Characteristics and that this starts with owners, leaders and managers first. She says the part she enjoyed the most was for the owner, leader or manager to not expect...

– Shirley Warner

Hi Chris, I enjoyed listening to your monthly training call and will work on your suggestions. I really liked listening to the mystery calls. Listed below are some of my thoughts and gained tools. Thank you. – Shirley Warner of Walker & Billingsley,...

– Meghan Neathway

“As I was the person in the recorded mystery call last week, I learned lots of things in the session. It was a long call so lots of room for improvement. I learned that I speak too quickly on the phone, and that I am too quick to answer questions without carefully...

– Candace Griffin

Today was definitely a learning experience and put a lot of things into perspective giving me a stronger outlook on things. For example, I never realized how much I have in common with the average salesperson. Just like the sprint salesman who wants me to switch over...

– Sarah

Sarah at 1-800thelawyer.com says to make sure to try and have conversations with PNC’s be more like a conversation and less like we are interrogating them trying to get all the information that we need. “I would also like to point out that I worked all day on MWF, so...