by Chris Mullins | Jul 2, 2021 | Testimonials
Today’s conference call was especially helpful in addressing some of the issues we’ve been having with reception. All of this time, our focus has been on how the intake department and SSD department answers the phone calls. However, this focus was obviously misplaced...
by Chris Mullins | Jul 2, 2021 | Testimonials
I learned to focus only on the present call.I will do this by following the intake script as best as I can. I will also really listen to each client and do my best to make them feel important. – Marissa Anderson, Schwartzapfel Advocates Ltd.
by Chris Mullins | Jul 2, 2021 | Testimonials
What I learned… Slow down. I seem to be fast paced and always in a rush from the moment I open my eyes in the morning until I go to sleep at night. I want to take it down a notch and just slow down, as soon as something is on my desk at work I like to do whatever it...
by Chris Mullins | Jul 2, 2021 | Testimonials
What I learned was how to interrupt the potential client more politely and keep focus on the conversation to keep it more structured on the task. – Laura Letizia, Schwartzapfel Advocates Ltd.
by Chris Mullins | Jul 2, 2021 | Testimonials
I recently hired Chris to ghost call my own firm, just to make sure my phones were actually being answered the way I thought they should be answered. The process of working with Chris to get the calls done was painless…the follow up call with Chris where we...
Recent Comments