by Robin | Jul 2, 2021 | Testimonials
Today was the first day of Schwartzapfel Lawyers Intake Training Seminar with Chris. I thought the presentation by both Chris was very interesting and informative. I was able to take away new techniques in order to improve my intake skills. First off, I didn’t realize...
by Robin | Jul 2, 2021 | Testimonials
At the meeting I learned to slow down, listen to your client and sympathize with them. Take control of the conversation. Make the client feel comfortable. Treat them as if they are the only ones that matter. Make them feel important. Be compassionate. Help client...
by Robin | Jul 2, 2021 | Testimonials
Zoraya Gappmaier at The Christensen Law Firm says that during her phone success session she learned that an often overlooked area of answering phones is getting personal upfront and while getting information from prospective clients. This is done by using first names...
by Robin | Jul 2, 2021 | Testimonials
Yesterday I learned the importance of being compassionate to every call because, although it may be the 100th time that day I have heard the same story, it is still one of the biggest issues in that person’s life at that time and it is the first time they are calling...
by Robin | Jul 2, 2021 | Testimonials
“Chris, many many thanks for being student of the month. I do so appreciate this recognition and Sharon is quite pleased with me and your program. We have both learned and attained new skills. Congratulations to you on climbing the mountain — what a thrill. It gives...
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