by Robin | Jul 2, 2021 | Testimonials
When answering the phone be grateful; it costs $350 for one prospect; show emotion, the caller has a problem and they need our help; let the client know they made the right choice by calling us; when passing a call to a caseworker give the caseworker any important...
by Robin | Jul 2, 2021 | Testimonials
Cara Lyon at The Christensen Law Firm says that during the phone doctor conference she learned to personalize your relationship with a potential client and use your tone of voice to develop a relationship with a potential client. Basically, everything that is...
by Robin | Jul 2, 2021 | Testimonials
“Chris, I just had to mention how timely and informative this session was for me. Sharon just had a meeting with me about streamlining the phone calls, setting the appt. and yesterday, she asked me about my teleseminar conference. I told her about my mystery call and...
by Robin | Jul 2, 2021 | Testimonials
“One of my tasks is to answer all of the incoming calls when the lawyer is not available. I need to be familiar with the clients’ claim so I will know how to answer and help with his/ her questions/problem. I always try to form a relationship and trust with our...
by Robin | Jul 2, 2021 | Testimonials
Pat Misek at the Law Office of Sharon A. Christie says to remember to ask “What prompted your call today” to start relationship building and to repeat back the problem. Don’t ask questions in a rote and mundane manner. Use voice and tone to make client comfortable....
by Robin | Jul 2, 2021 | Testimonials
Cara Lyon at The Christensen Law Firm says that during her phone doctor conference she learned the 7 Characteristics and that this starts with owners, leaders and managers first. She says the part she enjoyed the most was for the owner, leader or manager to not expect...
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