by Robin | Jul 2, 2021 | Testimonials
Yesterday I learned the importance of being compassionate to every call because, although it may be the 100th time that day I have heard the same story, it is still one of the biggest issues in that person’s life at that time and it is the first time they are calling...
by Robin | Jul 2, 2021 | Testimonials
“Chris, many many thanks for being student of the month. I do so appreciate this recognition and Sharon is quite pleased with me and your program. We have both learned and attained new skills. Congratulations to you on climbing the mountain — what a thrill. It gives...
by Robin | Jul 2, 2021 | Testimonials
Cara Lyon at Christensen Law Firm says she learned that when speaking to a potential client, the call needs to only last approximately two minutes. Within that time frame we do not use “normal” language, but “absolute” language. This entails: 1) Welcome potential...
by Robin | Jul 2, 2021 | Testimonials
I think the most eye-opening and informative aspect of the presentation for me was the Wall of Apathy. It was important for me to hear that most prospective clients are calling us because they need us, but at the outset they may not trust us or even want to be...
by Robin | Jul 2, 2021 | Testimonials
I attended the intake academy for the entire days’ program and took many interesting concepts away with me. The ones that stand out the most that I hope to apply include the following: It is extremely important to remember that relationships come first and business...
by Robin | Jul 2, 2021 | Testimonials
“I enjoyed the training session today. I learned 1) to keep the intake call to 2 minutes or less; 2) to find out the contact information from the caller whether we get the appointment set or not; 3) if we are transferring the call to another staff member, to let that...
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