by Robin | Jul 2, 2021 | Testimonials
Thanks for another informative session. From today’s session I found the topic of cancellations very useful. I like the idea of having a step-by-step process for dealing with cancellations. For example: 1) automatically reschedule on the spot; 2) if they say no, give...
by Robin | Jul 2, 2021 | Testimonials
What I learned from yesterday’s seminar is how to provide excellent customer service to prospects and current clients. I gained knowledge on how to be focused and present within my conversations. Further, to have a powerful voice and control the conversation when it...
by Robin | Jul 2, 2021 | Testimonials
Mandy Lam at Attorneys McComb and Witten’s office learned that she should reschedule immediately if a client calls to cancel any appointment. Offer them A or B time slots. Also ask why if they do not want to reschedule the appointment; be assertive but not...
by Robin | Jul 2, 2021 | Testimonials
I just wanted to say thank you for a training class that I thought to be one of the best classes that I’ve attended on client telephone calls and took away some great ideas.I learned about how our voice is the most powerful tool in any prospective client and that I am...
by Robin | Jul 2, 2021 | Testimonials
“Hi Chris, I’m Carrie, the receptionist. Nice to have a meeting with you last Friday in person. In the conference call, I found out how to make our clients feel comfortable and give them a warm greeting. I will apply this to cheer our clients. Thanks.” – Carrie...
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