by Robin | Jul 2, 2021 | Testimonials
What I learned was that I need to control the conversation and steer them back to the questions that I need to ask in order to help them. – Heather Engasser, Schwartzapfel Advocates Ltd.
by Robin | Jul 2, 2021 | Testimonials
The intake training reinforced that we are in the healing business and that relationships with our clients comes first. It is important for us to make our clients feel heard and that we are kind and attentive to them and their needs. Every one of our clients has had a...
by Robin | Jul 2, 2021 | Testimonials
Today’s conference call was especially helpful in addressing some of the issues we’ve been having with reception. All of this time, our focus has been on how the intake department and SSD department answers the phone calls. However, this focus was obviously misplaced...
by Robin | Jul 2, 2021 | Testimonials
I learned to focus only on the present call.I will do this by following the intake script as best as I can. I will also really listen to each client and do my best to make them feel important. – Marissa Anderson, Schwartzapfel Advocates Ltd.
by Robin | Jul 2, 2021 | Testimonials
What I learned… Slow down. I seem to be fast paced and always in a rush from the moment I open my eyes in the morning until I go to sleep at night. I want to take it down a notch and just slow down, as soon as something is on my desk at work I like to do whatever it...
by Robin | Jul 2, 2021 | Testimonials
What I learned was how to interrupt the potential client more politely and keep focus on the conversation to keep it more structured on the task. – Laura Letizia, Schwartzapfel Advocates Ltd.
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