by Robin | Jul 2, 2021 | Testimonials
Mandy Lam at Attorneys McComb and Witten’s office learned that she should reschedule immediately if a client calls to cancel any appointment. Offer them A or B time slots. Also ask why if they do not want to reschedule the appointment; be assertive but not...
by Robin | Jul 2, 2021 | Testimonials
I just wanted to say thank you for a training class that I thought to be one of the best classes that I’ve attended on client telephone calls and took away some great ideas.I learned about how our voice is the most powerful tool in any prospective client and that I am...
by Robin | Jul 2, 2021 | Testimonials
“Hi Chris, I’m Carrie, the receptionist. Nice to have a meeting with you last Friday in person. In the conference call, I found out how to make our clients feel comfortable and give them a warm greeting. I will apply this to cheer our clients. Thanks.” – Carrie...
by Robin | Jul 2, 2021 | Testimonials
Today was the first day of Schwartzapfel Lawyers Intake Training Seminar with Chris. I thought the presentation by both Chris was very interesting and informative. I was able to take away new techniques in order to improve my intake skills. First off, I didn’t realize...
by Robin | Jul 2, 2021 | Testimonials
At the meeting I learned to slow down, listen to your client and sympathize with them. Take control of the conversation. Make the client feel comfortable. Treat them as if they are the only ones that matter. Make them feel important. Be compassionate. Help client...
by Robin | Jul 2, 2021 | Testimonials
Zoraya Gappmaier at The Christensen Law Firm says that during her phone success session she learned that an often overlooked area of answering phones is getting personal upfront and while getting information from prospective clients. This is done by using first names...
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